Rapid Route for Acquiring Knowledge in a Democratic Context
In the heart of Siemens' ongoing large-scale SAP transformation, Project Lead for IT Projects, My-Hien Peters, is spearheading an initiative to facilitate easy access to knowledge. The challenge? Quickly onboarding a multitude of employees in this transformative programme.
To address this, Peters sought a tool that would provide uncomplicated access to SAP-specific proprietary information. Enter SAP Joule for Consultants, a platform designed to fill the gap. This tool serves as a sparring partner for knowledge, particularly beneficial in Siemens' transformation programme.
SAP Joule for Consultants offers access to proprietary knowledge about SAP, specifically for organisations undergoing SAP cloud transformations. It allows users to access exactly what they need regarding SAP knowledge and points them to the right sources.
The use of Natural Language Interfaces (NFIs) is a key component of this strategy. NFIs let people interact in a natural way to get the needed information, without learning specific commands or navigating complex systems. This empowers frontline workers to be curious and explore resources freely, accelerating their understanding and contribution to the transformation.
Generative AI also plays a role, offering quick access to proprietary knowledge without the need for additional learning. This is crucial, as efficient access to proprietary information allows companies to quickly onboard employees to new products or projects.
The importance of data democracy in this context cannot be overstated. Knowledge democracy empowers all employees to work freely with company knowledge resources, fostering an environment where everyone can contribute effectively.
Moreover, NFIs improve both the customer and employee experience, especially in the proprietary knowledge space. They make it easier for employees, from marketing to HR, to access the information they need, as these subject experts understand their department's unique business challenges.
AI and Natural Language Processing (NLP) might provide the best access to proprietary information with conversational queries. With these tools, employees across the company can interact naturally to get the needed information, enabling them to understand and contribute quickly, making Siemens' transformation a smoother and more efficient process.
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